Our 14-day refund offer

Effective date: 07/09/2026

This policy applies to purchases and use of www.onetradeai.net, operated as ONE TRADE, a unit of YASH MEDICAL.

You may request a full refund within 14 calendar days of purchase, without giving a reason. This voluntary offer applies even if you have downloaded the PDF or started viewing the included lessons. We do not use access alone to reject a request within this period.

This offer is additional to your rights under applicable law. A longer statutory period or remedy remains available where it applies. No separate administration or restocking fee is deducted from a refund under this offer.

Delivery problems, defects and incorrect content

Contact us if the content is not delivered, cannot be accessed using the stated requirements, is materially different from its description, or if the same order has been charged twice. We will investigate and provide an appropriate remedy, which may include restored access, a corrected file or a refund.

A statutory remedy for a defective or undelivered product is not limited to the voluntary 14-day offer. We will not require you to accept a replacement where you are legally entitled to a refund. An authorised purchase should not be labelled unauthorised simply because you would prefer to cancel; the cancellation route is available directly.

How to request a refund

• Email Sunilsainiktp282@gmail.com using the checkout email where possible.
• Use the subject “Refund request – ONE TRADE” and include the order number and purchased product.
• For a request under the 14-day offer, a reason is optional. For an access or billing issue, a short explanation helps us identify the problem.
• Do not send passwords, full card numbers, CVVs or OTPs.

You may also send a written request to 1, Highway Market, Near REW, NH48, Kotputli, Kotputli-Behror, Rajasthan 303108, India. The request date is the date you send it, not the date we finish reviewing it.

Review and processing

We acknowledge refund requests within 48 hours. Once eligibility is established, we initiate the refund within 7 calendar days, and sooner if a shorter legal deadline applies. Any statutory refund deadline runs as the applicable law requires; it is not postponed by our internal review.

Refunds normally return through the original payment method in the original transaction currency. We provide confirmation when the refund is initiated. Bank or payment-provider processing may take additional time; contact us if the refund does not appear within the timeframe advised by the provider.

We refund the amount we collected for the refunded item, including related tax where applicable. Exchange-rate movements or charges imposed separately by your bank may affect the amount shown in your local currency; these are not deductions made by ONE TRADE. Any legal obligation to reimburse additional charges remains unaffected.

Access after a refund and bundles

When a full refund is completed, access to the refunded product ends and you must stop using and delete retained copies, except where law permits or requires otherwise. For a fully refunded bundle, this applies to all included components.

A partial remedy for a bundle may be agreed where appropriate. We will explain the amount and resulting access before applying it; you do not have to accept a partial refund where a full refund is legally due.

Cancellations and international consumer rights

You can request cancellation before access is supplied or use the 14-day offer after access begins. The store does not rely on a blanket “digital products are non-refundable” rule or treat acceptance of general terms as a waiver of mandatory digital-content rights.

Where local law provides additional cancellation, conformity or complaint rights, those rights apply. Nothing here requires you to waive a payment-provider or statutory dispute route. For escalation, see our grievance contact.